Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us here.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question here.

 

Cancellation 
You can only cancel your order if it has not been shipped. Contact us as soon as possible, but before shipping confirmation, if you used the Webshop.
If your order hasn’t shipped yet, cancellation is free, but if your item has already been shipped out you will need to mail it back to us unopened in its original, saleable condition before a refund can be initiated (return shipping is considered a responsibility of the customer!). Do this within 2 weeks! Damaged or lost return items can't be exchanged or refunded. If you have any questions or concerns please contact us directly.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We do not replace orders that have been sent out longer than 30 days ago. Check your item(s) as soon as you have received your order!

Keep in mind you also need to provide evidence of the damage. Small damages such as corner bumps or minimal warp (caused by shipping) will not be replaced. We also cannot send out replacement sleeves. Check your system if you have any audio issues, we test our vinyl test pressings extensively, but for whatever reason sometimes a faulty record or tape slips past quality control.
If your item has been totally mangled on behalf of the Postal Services, please show us proof and we'll replace the item. 

Please keep in mind that we do not have any influence on the quality and packing of the Distro items. Due to the low availability of these items, we cannot not replace these items.

Apparel cannot be returned due to health or hygiene reasons.

Exceptions / non-returnable items
Certain types of items cannot be returned, like worn apparel.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.