Before you order

All orders are placed through our webshop or Bandcamp; to ensure everything goes smoothly please make sure your address is up to date on both Bandcamp and PayPal. During checkout you can fill in the address you want your order sent to.
Our orders are processed automatically from a separate facility so all orders will be mailed to the addresses associated with the address you filled in during checkout, or Bandcamp and/or PayPal accounts they were purchased from. Again we can not stress enough please make sure to update your addresses on PayPal and Bandcamp before ordering. We would would feel sorry for your order to be mailed to the wrong address...
Please click on “shop” in the top menu and make the choice if you want to buy directly from the webshop or from Bandcamp. Please make sure your address is up to date on both Bandcamp and PayPal before ordering! This is to ensure your order is mailed to the correct address since all our orders are processed and shipped automatically from a separate facility.
We’re sorry to inform you that we are unable to reserve records at this time. The reason being is our orders and shipments are processed automatically through a separate facility. We try to keep a good number of albums on hand, but unfortunately we do sometimes run out.
Represses can happen though so if you missed an album and want a copy be sure to follow us on social media, follow our Bandcamp or sign up for our mailing list to receive updates on represses and future releases.
We’re sorry to inform you that we are unable to have albums autographed by the artist directly. The reason being is that our records are shipped from a separate facility and most our artists live in other countries. However, we can try to help you get in contact with the artist if you would like to try and make special arrangements with them, though we can not make any promises or speak on behalf of the artists.
We press our premium quality vinyl records with granulate on a calcium sink basis, our covers are made from FSC certified paper and cardboard and are printed with eco-friendly ink. The records are pressed within an eco-friendly factory with green, sustainable bio-mass driven technology and green power.
We try to use as less plastic as possible; no shrinkwrap unless we really have to. However, we do use thick plastic outer sleeves to protect your record sleeves. Our items get shipped from the warehouse without bubblewrap, but with re-used paper and cardboard.

During your order

You can order in the webshop or you can order from Bandcamp. Both purchases come with a Bandcamp download code. Have you double checked your address in PayPal (and Bandcamp)?
All orders are shipped through a separate facility in the UK. But we are looking into alternative options due to the Brexit.
Yes we do! When you go to the check out page you will be asked if you want to use standard shipping or tracked. When we ship your package, you will receive a tracking number.
Please keep in mind that orders from our Bandcamp page are sent out without tracking!
Please contact us ASAP and if you purchased through Bandcamp you can edit this through your email from Bandcamp - if that doesn't work; contact us ASAP!
Orders are set to wait for an hour before being processed. If you do not contact us within that hour time it is very difficult to change the address. We operate customer service on weekdays during 9:00 – 17:00 Amsterdam time.
Please do this directly through Bandcamp or contact us immediately after placing your order. If your order hasn’t shipped yet, cancellation is free, but if your item has already been shipped out you will need to mail it back to us unopened in its original, salable condition before a refund can be initiated (return shipping is considered a responsibility of the customer!). If you have any questions or concerns please contact us directly.
Orders are set to wait for an hour before being processed. If you do not contact us within that hour time it is very difficult to change the address. We operate customer service on weekdays during 9:00 – 17:00 Amsterdam time.

After your order

Most orders are processed and shipped within 48 hours. During busy seasons however shipping time may vary. Please keep in mind that orders placed within Europe may take up to 7 days to arrive, and international orders may take up to 2-3 weeks. Shipping to countries on the other side of the planet may take up to a month or longer.
Oops! Please contact us ASAP, we might be able to merge the orders.
Orders are set to wait for an hour before being processed. If you do not contact us within that hour time it is very difficult to change the address. We operate customer service on weekdays during 9:00 – 17:00 Amsterdam time.
With every physical item you purchased in our webshop you will get a card with a download code. You can redeem the code on our Bandcamp page to add the album to your Bandcamp collection and stream it from there. If you purchased an item from our Bandcamp you will automatically be directed to a download page. From there choose any format you want.
All our releases are also on Spotify, if you wish to use Spotify.
We are very sorry to hear your order is damaged! Please contact us ASAP (within 20 working days after purchase) and we will do our best to help you out. Keep in mind you also need to provide evidence of the damage. Small damages caused by shipping or small production errors will not be replaced. We test our vinyl testpressings extensively.
If you placed an order through our webshop and selected 'tracking' you will automatically receive a tracking number after the order has shipped out. If you purchased through Bandcamp you will receive no tracking number.

Other information

Sometimes our newsletters or automated emails end up in the spam folder or in different tabs if you use Gmail. If you are a Yahoo user there's a big chance our emails get blocked. There is nothing we can do about it except to wait untill our mailserver (a big Dutch hosting company) will be removed from the blacklist after 72 hours. This is a common and known problem among shops and Yahoo users, however Yahoo offers no solution.
If you would like to submit a demo to us please visit this page. Please read the requirements for submitting very carefully. Submissions with no explanation or whatsoever will be deleted without listening.
We offer wholesale to selected online shops and record stores. Please get in touch with us if you want our releases stocked.
Because we ab-so-lute-ly hate Discogs flippers and scalpers.