All orders are placed through Bandcamp; to ensure everything goes smoothly please make sure your address is up to date on both Bandcamp and PayPal. Our orders are processed automatically from a separate facility so all orders will be mailed to the addresses associated with the Bandcamp and PayPal accounts they were purchased from. Again we can not stress enough please make sure to update your addresses on PayPal and Bandcamp before ordering. We would hate for your order to be mailed to the wrong address…
Please click on “shop” in the above menu; from there you will be taken to our Bandcamp page where you can purchase music and merchandise released by Hiraeth Records. Please make sure your address is up to date on both Bandcamp and PayPal before ordering! This is to ensure your order is mailed to the correct address since all our orders are processed and shipped automatically from a separate facility
Most orders are processed and shipped within 48 hours. During busy seasons however shipping time may vary. Please keep in mind that orders placed within Europe may take up to 7 days to arrive, and international orders may take up to 2-3 weeks. Some countries in South America may take up to a month or longer.
Please contact us ASAP and through Bandcamp!
Please do this directly through Bandcamp or contact us immediately after placing your order. If your order hasn’t shipped yet, cancellation is free, but if your item has already been shipped out you will need to mail it back to us unopened in its original, salable condition before a refund can be initiated (return shipping is considered a responsibility of the customer!). If you have any questions or concerns please contact us directly.
We are very sorry to hear your order is damaged! Please contact us ASAP (within 20 working days after purchase) and we will do our best to help you out. Keep in mind you also need to provide evidence of the damage. Small damages caused by shipping or small production errors will not be replaced. We test our vinyl testpressings extensively.
All orders are shipped through a separate facility in the UK.
We’re sorry to inform you that we are unable to reserve records at this time. The reason being is our orders and shipments are processed automatically through a separate facility. We try to keep a good number of albums on hand, but unfortunately we do sometimes run out. Represses can happen though so if you missed an album and want a copy be sure to follow us on social media, follow our Bandcamp or sign up for our mailing list to receive updates on represses and future releases.
We’re sorry to inform you that we are unable to have albums autographed by the artist directly. The reason being is that our records are shipped from a separate facility and most our artists live in other countries. However, we can try to help you get in contact with the artist if you would like to try and make special arrangements with them, though we can not make any promises or speak on behalf of the artists